Ebook How to Measure Human Resource ManagementBy Jac Fitz-enz, Barbara Davison (2022)

Ebook How to Measure Human Resource ManagementBy Jac Fitz-enz, Barbara Davison

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Ebook How to Measure Human Resource ManagementBy Jac Fitz-enz, BarbaraDavison (1)

How to Measure Human Resource ManagementBy Jac Fitz-enz, Barbara Davison


Ebook How to Measure Human Resource ManagementBy Jac Fitz-enz, BarbaraDavison (2)

Ebook How to Measure Human Resource ManagementBy Jac Fitz-enz, Barbara Davison

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Ebook How to Measure Human Resource ManagementBy Jac Fitz-enz, BarbaraDavison (3)

Once thought of simply as the place where employee records are kept, today's human resources department has evolved into a manager of human capital. However, HR faces challenges­­among them providing necessary services at competitive cost, enhancing productivity, and justifying budgets at a time when outsourcing firms threaten its very existence. Now more than ever, HR needs to position itself as a value-added partner that contributes to the strategic goals of its organization. This Third Edition of a human resources classic is the only book to provide a proven, quantifiable method for accurately measuring the productivity of all major HR functions. How to Measure Human Resources Management is nothing short of a must-have for HR managers­­a tool that allows you to gauge the effectiveness of your department and communicate with senior management in the quantitative business language they understand. Thoroughly revised, this practical guide offers new chapters that show how to measure: Intellectual capital The effectiveness of the HR Web site: the employee handbook, retirement and benefits information, etc. HR call centers and service centers Now you can accurately measure virtually anything that needs measuring, from a specific task to the way your entire department is organized. You'll see how to support your managerial decisions­­from how much HR staff is needed to how much to spend on HR services­­with hard numbers obtained from easy-to-apply formulas and benchmark database examples. Authors Jac Fitz-enz and Barbara Davison expertly demonstrate how you can: Evaluate all your human resources activities and costs, including: staffing, training, HRIS services, employee turnover, employee absence control, and the pay and benefits system Collect data on costs, time, and the quantity and quality of work The book includes another new chapter on employee communications­­which is at the heart of leading the new employee­­as well as expanded coverage of the role of technology, now the driving force in HR management. The authors also offer guidance in linking HR activities to business objectives and, ultimately, to the organization's goals. In addition, they examine the future direction of HR and its likely prospects, problems, and payoffs in the new millennium. Direct, easy-to-follow, and remarkably insightful, How to Measure Human Resources Management is a resource no HR manager can afford to be without. Protect your HR department and prove its value with a measurement system that works Is it cost-effective to add staff in a given area? Does a training program have a positive impact on costs and sales? How can you increase employee satisfaction and also benefit the organization? At a time when human resources managers are under great pressure to accurately measure job performance, defend their budgets against outsourcing, and even justify their own existence, answering questions like these is a necessary yet often difficult challenge. How to Measure Human Resources Management is designed to help HR managers confidently measure all major personnel functions and make tough decisions. From hiring and staffing, to compensation and benefits, to training and development, to employee relations and retention programs and more, you'll see how to better measure and manage overall HR productivity and service­­confirming your role in giving your company a competitive edge. This completely updated Third Edition of a classic HR text provides a wealth of new information, including: Measuring intellectual capital and Web-based HR systems Connecting compensation to revenues and expenses Keeping management satisfied with the hiring process Assessing the value of outsourcing and call centers Measuring the effect of leadership and management development Understanding the costs of and reasons for absenteeism and turnover Use How to Measure Human Resources Management to show top management in quantitative terms how the HR function contributes to...

  • Sales Rank: #536509 in eBooks
  • Published on: 2002-01-16
  • Released on: 2002-01-16
  • Format: Kindle eBook

From the Back Cover

Once thought of simply as the place where employee records are kept, today's human resources department has evolved into a manager of human capital. However, HR faces challenges­­among them providing necessary services at competitive cost, enhancing productivity, and justifying budgets at a time when outsourcing firms threaten its very existence. Now more than ever, HR needs to position itself as a value-added partner that contributes to the strategic goals of its organization.

This Third Edition of a human resources classic is the only book to provide a proven, quantifiable method for accurately measuring the productivity of all major HR functions. How to Measure Human Resources Management is nothing short of a must-have for HR managers­­a tool that allows you to gauge the effectiveness of your department and communicate with senior management in the quantitative business language they understand.

Thoroughly revised, this practical guide offers new chapters that show how to measure:

  • Intellectual capital
  • The effectiveness of the HR Web site: the employee handbook, retirement and benefits information, etc.
  • HR call centers and service centers

Now you can accurately measure virtually anything that needs measuring, from a specific task to the way your entire department is organized. You'll see how to support your managerial decisions­­from how much HR staff is needed to how much to spend on HR services­­with hard numbers obtained from easy-to-apply formulas and benchmark database examples. Authors Jac Fitz-enz and Barbara Davison expertly demonstrate how you can:

  • Evaluate all your human resources activities and costs, including: staffing, training, HRIS services, employee turnover, employee absence control, and the pay and benefits system
  • Collect data on costs, time, and the quantity and quality of work

The book includes another new chapter on employee communications­­which is at the heart of leading the new employee­­as well as expanded coverage of the role of technology, now the driving force in HR management. The authors also offer guidance in linking HR activities to business objectives and, ultimately, to the organization's goals. In addition, they examine the future direction of HR and its likely prospects, problems, and payoffs in the new millennium.

Direct, easy-to-follow, and remarkably insightful, How to Measure Human Resources Management is a resource no HR manager can afford to be without.

Protect your HR department and prove its value with a measurement system that works

Is it cost-effective to add staff in a given area? Does a training program have a positive impact on costs and sales? How can you increase employee satisfaction and also benefit the organization? At a time when human resources managers are under great pressure to accurately measure job performance, defend their budgets against outsourcing, and even justify their own existence, answering questions like these is a necessary yet often difficult challenge.

How to Measure Human Resources Management is designed to help HR managers confidently measure all major personnel functions and make tough decisions. From hiring and staffing, to compensation and benefits, to training and development, to employee relations and retention programs and more, you'll see how to better measure and manage overall HR productivity and service­­confirming your role in giving your company a competitive edge. This completely updated Third Edition of a classic HR text provides a wealth of new information, including:

  • Measuring intellectual capital and Web-based HR systems
  • Connecting compensation to revenues and expenses
  • Keeping management satisfied with the hiring process
  • Assessing the value of outsourcing and call centers
  • Measuring the effect of leadership and management development
  • Understanding the costs of and reasons for absenteeism and turnover

Use How to Measure Human Resources Management to show top management in quantitative terms how the HR function contributes to your company's bottom line.

About the Author

Jac Fitz-enz is an internationally recognized authority on human resource management and is the pioneer of the field of human capital benchmarking and performance measurement. In 1977, Dr. Fitz-enz founded Saratoga Institute, which today publishes one of the world's largest databases of human capital metrics, the Human Capital Benchmarking Report. He has authored five books on human capital management. Dr. Fitz-enz previously held senior human resource posts at major technology and financial services companies in the United States.

Barbara Davison is Principal Consultant with Saratoga Institute. She worked with Dr. Fitz-enz on the original research and development of HR metrics. Ms. Davison has held several director-level HR positions at Motorola and ARA.

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FAQs

How can human resources be measured? ›

Cost of HR per Employee: The total amount your organization spends on HR functions divided by the total number of employees. HR Software Employee Participation Rate: The number of employees who actively use your HR software divided by the total number of employees, multiplied by 100 to get a percentage.

How can HR effectiveness be measured? ›

Talent Retention

Keeping track of this metric will allow an organization to more accurately assess the effectiveness of its HR strategy, and in its simplest form can be calculated by dividing the number of employees who leave an organization by its total number of employees.

Which book is marked as a beginning of HR analytics? ›

The Practical Guide to HR Analytics: Using Data to Inform, Transform, and Empower HR Decisions.

What are the different human resource metrics and measurement? ›

There are three types of human resources metrics: Metrics that measure the effectiveness of the human resources function. Metrics that measure the efficiency of the human resources department. Metrics that measure the effectiveness of the employees within the organization.

Why is measurement important in HR? ›

HR metrics provide insights so HR leaders can make better decisions and improve Human Resource management. They are essential for improving HR practices. Using analytics isn't difficult but it does take a little time and commitment.

What are the 4 tools of performance? ›

These performance management tools are:
  • Performance Appraisals.
  • 360-degree Feedback.
  • Key Performance Indicators (KPIs)
  • Personal Development Plans (PDP)
  • Reward and Recognition Programmes.

What are HR key performance indicators? ›

An HR key performance indicator or metric is a measurable value that helps in tracking pre-defined organizational goals of human resources management. HR departments use KPIs to optimize recruiting processes, employee engagement, turnover rates, training costs, etc.

How success of human being are measured? ›

Wealth, job title, and happiness are some of the most common measures of success. It's important to measure success the right way because it informs how you spend your time and effort. If you don't measure success in terms of what's truly important to you, you can't work towards getting there.

What are HR KPI? ›

Human Resources key performance indicators (HR KPIs) are HR metrics that are used to see how HR is contributing to the rest of the organization. This means that a KPI in HR measures how successful HR is in realizing the organization's HR strategy.

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