Dunkin Donuts Job Descriptions [For Various Positions] (2022)

Dunkin Donuts Job Descriptions [For Various Positions] (1)

We can all agree if you can find out what skills and experience are required in the Dunkin Donuts Job Descriptions then you can better tailor your resume with the right skills and experience and improve your chances of getting the interview.

Knowing what skills and experience are required will also help you during the interview as you will be able to tell the hiring manager exactly what they want to hear.

Dunkin Donuts Job Descriptions for Various Roles

Below you will find Starbucks Job Descriptions skills and experience for positions: Crew Member, Shift Leader, Assistant Manager, Restaurant Manager, and Multi-UnitManager, and General Manager.

Dunkin Donuts Crew Member Job Description

Noteother names for the position:Dunkin Donuts Job Description Cashier or Dunkin Donuts Barista Job Description

Crew Members are the foundation of what keeps the store and America running. We are looking to add to our team of positive, energetic employees who are passionate about the Dunkin’ Brand and delivering exceptional customer service.

Full-time employees are eligible for healthcare benefits.

(Video) Dunkin Donuts Job Application Process Online 2019

  • Provide excellent guest satisfaction, service speed, and product quality
  • Previous experience working in a cafe or quick service restaurant preferred
  • Show passion about results by setting compelling targets and delivering on commitments
  • Meet safety and sanitation standards
  • Anticipate and understand guests’ needs and exceed their expectations
  • Works well in a team environment

Dunkin Donuts Job Descriptions FOR Shift Leader

If you are looking for a place where hard work and dedication results in success and where you are part of a team that promotes fun, passion, and opportunity this is just the place for you!

Responsibilities: Our Managers are responsible for the profitability and overall operation of the restaurant according to our operational standards. They are responsible for:

  • Leading Operational Excellence
  • Providing an Amazing Guest Experience
  • Building Team Talent
  • Driving Sales Growth
  • Managing Profit & Loss
  • Restaurant Compliance


  • 2+ years’ supervisory/management experience
  • Strong communication skills
  • Ability to solve problems
  • Ability to create guest satisfaction
  • High school diploma or GED
  • Outgoing personality
  • Our managers enjoy amazing growth opportunities, a competitive salary, extremely aggressive bonus, plus many GREAT BENEFITS – including 100% employer covered Medical Insurance.

Dunkin Donuts Job Descriptions for Assistant Manager

Our Assistant Managers work weekends, holidays, and a mixture of days/evenings. Assistant managers are also eligible for the monthly bonus program. The ideal candidate will: * Develop positive working relationships with all restaurant employees and work as part of a team by helping others as needed or requested * Speak clearly and listen attentively to guests and other employees * Have the ability to maintain a professional appearance at all times and display a positive and enthusiastic approach to all assignments * Exhibit a cheerful and helpful attitude, and provide exceptional customer service * Be able to adapt to changing customer volume levels with a sense of urgency * Have the ability to demonstrate a complete understanding of the menu * Follow instructions for recipes and sanitation guidelines * Have the ability to be cross-trained in all areas of operations. Salary: $30,500 to $35,000 plus monthly bonus

Job Type: Full-time

Salary: $34,000.00 /year



  • Management: 1 year
  • Food Service: 1 year


  • High school or equivalent

Dunkin Donuts Job Descriptions for Restaurant Manager

Responsible for directing the daily operations of a single store. Operates in accordance with prescribed policies and practices. Ensures compliance with standards for customer relations, food costs, safety, sanitation, and product preparation and merchandising. May participate in image-building activities within local community. As highest management position within unit, is accountable for the unit and its operations at all times whether physically present or not.

Additional InfoDrivingValid Driver’s LicenseMinimum Age21+ years old


Responsibilities and Duties

Principal Duties and Responsibilities: Majority of duties performed, but not meant to be inclusive or to prevent other duties from being assigned.

  • Responsible for professional growth & development of assistant managers, shift leaders, and sales associates.
  • Responsible for assessing all store employees performance; conducting quarterly assistant manager and shift leader incentive reviews and annual overall performance reviews for all employees.
  • Responsible for partnering with GM and coordinating quarterly store crew meetings to share shift crew best practices and drive store growth and performance.
  • Responsible for monitoring performance/customer service and morale of store employees
  • Responsible for handling disciplinary action and terminations of store staff (when necessary)
  • Responsible for interacting with guests, monitoring store performance based on guest feedback and following up on consumer care compliments and complaints.
  • Responsible for coordinating a monthly meeting with the management team.
  • Attending monthly manager meetings.
  • Provide ongoing training as needed regarding new products, promotions, policies etc.
  • Compliance with all federal, state and local labor laws.
  • Ensure store budget is met per district manager/franchisee
  • Ensure proper execution of new product introductions and marketing programs within the store
  • Complete weekly food and paper inventory
  • Complete DCP and other vendor orders weekly or as needed
  • Complete temperature & coffee calibration logs, and provide product order and throwaway sheets to central production facility daily. Also, complete the red and blue book.
  • Complete daily cash management functions (cash reports, deposits etc. in its entirety)
  • Complete weekly schedule for store personnel
  • Responsible for achieving satisfactory and passing scores on all Mystery Shop visits, store visits, ROR, Retail Food Safety & Sanitation Inspections follow up is required on all network and regulatory visits.
  • Responsible for creating store action plans to drive store performance around areas of opportunity
  • Responsible for the daily maintenance of all equipment, stock areas, sales areas, building, and grounds
  • Conduct random morning, afternoon and evening store visits to ensure compliance with store policies and procedures.
  • Ensuring proper staff levels at all times for optimum scheduled times.
  • Conducting regular travel paths throughout your shift and taking action on their results
  • Make sure that on every shift the pic in charge is running the operations by shift coaching
    Qualifications and Skills

Job Specifications: Knowledge, skills, and abilities normally required for competent performance in the job.


  • 2+ years in a food service/retail environment
  • 2 or 4-year degree or equivalent work experience
  • Strong interpersonal and leadership skills
  • Judgment, tact, and diplomacy to effectively resolve conflicts
  • Intermediate PC skills – ability to use basic word processing and spreadsheet software for internal communications and data analysis.
  • Training/ Certification Requirements
  • Shift leader training
  • Basic Management
  • Store Management
  • Human Resource Training
  • ServSafe
  • X-Pert Certified
  • Forward to Basis I
  • Forward to Basis II

Dunkin Donuts Job Descriptions For Multi-UnitManager

Responsibilities and Duties

  • Overseeing between 6-8 Dunkin’ Donuts restaurants and reporting to the Director of Operations.
  • Working with General Managers to oversee all aspects of operations for their shops.
  • Attaining high levels of guest satisfaction by instilling a sense of urgency around guest service among all employees.
  • Recruiting, training and developing qualified Restaurant Managers and fostering a learning environment throughout all restaurants.
  • Maintaining A-rated restaurants in full compliance with Dunkin’ Donuts operational guidelines and food safety standards.
  • Growing sales by creating and implementing customized marketing plans and driving Managers and employees to achieve targeted goals.
  • Meeting budgetary requirements for controls by utilizing technology to analyze trends and taking action to impact the bottom line

Qualifications and Skills

Qualified applicants will have 1-3 years of QSR experience in managing multiple locations, familiarity with cost analysis, basic writing and computer skills, and strong team leadership capabilities. A Bachelor’s degree in management, finance or a related field is preferred.

This position entails a six-day workweek and may require work on some nights and holidays depending on the needs of the business.


  • Competitive Salary
  • Annual Bonus Plan
  • Health & Dental Insurance
  • Aflac Benefits
  • Car, Cell Phone & Gas Allowance
  • Paid Vacation
  • Employee Discounts
  • Potential for Growth

Dunkin Donuts General Manager Job Description

If you’re ready to take your career to the next level with a company that is rapidly growing, then we have the opportunity that you’ve been looking for.

Currently, we are seeking dynamic results-driven leaders who have an entrepreneurial spirit and value outstanding customer service for our Dunkin’ Donuts Store. If you have a great attitude, are a self-starter and enjoy a fast paced environment then this is the job for you. Managers must have a high level of personal integrity and be able to drive results through continuous employee coaching, sales, and profit growth.

(Video) Dunkin' Donuts - Why They're Successful


  • Managing day to day operations- Controls profit loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
  • Plans and ensures the professional growth & development of the management team and crew members
  • Maintains an exceptional level of customer service
  • Knows and manages compliance with federal, state and local labor laws and ensure the restaurant is completing regular safety / cleaning / operations checklists to guarantee guest satisfaction and inspections


  • Must have QSR Management / Assistant Management experience in the fast food industry
  • Salaried QSR or casual restaurant experience (preferred)
  • A proven track record of increasing sales and profitability
  • Strong organizational skills with a desire to develop others
  • Effective communication and interpersonal skills
  • Must have the ability to work in a high volume, fast-paced environment
  • Knowledge of both food & labor cost controls
  • Techniques in strategic planning and driving sales
  • Excellent customer service standards
  • Valid driver’s license and vehicle
  • Ability to work a flexible schedule including days, nights, weekends and holidays
  • Proven reliability and high personal integrity


  • Competitive Salary
  • Rich bonus program
  • Healthcare Insurance- Medical, Vision and Dental
  • 401k (after 1 year of employment)
  • Paid Time-off
  • Career growth plans

Job Type: Full-time


  • Management: 1 year
  • Restaurant Management: 1 year

Releated to Dunkin Donuts Job Descriptions


What is a Dunkin Donuts crew member? ›

Crew Members are responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests' needs and give them a reason to come back.

What is Dunkin position? ›

Positioning. Dunkin Donuts is positioning itself as a brand of choice nationally and internationally. The company's philosophy is “make and serve the freshest, most delicious coffee and donuts quickly and courteously in modern, well-merchandised stores” (DD IP Holder LLC, 2010).

What is the manager's special at Dunkin Donuts? ›

Photo: Manager Special - Vanilla and Chocolate cake donuts with crushed peanuts.

What does a shift leader do at Dunkin? ›

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback to correct deficiencies.

Is getting a job at Dunkin hard? ›

No, it is not hard to get a job at Dunkin Donuts.

They like candidates that have past food industry experience, as well as customer service skills and basic math abilities. However, previous experience is not required, as they are open to training candidates with little to no experience.

How do I describe my job description on a resume? ›

Begin each item by stating the name of the place, location, dates, and job title (e.g. manager, volunteer) List experiences in reverse chronological order (most current experience first). Describe your responsibilities in concise statements led by strong verbs.

How do you describe serving duties on a resume? ›

Serviced guests with food and beverage requests in a timely, professional, and friendly manner. Took advantage of excellent menu knowledge to advise customers and upsell menu items when possible. Ensured all tables and silverware were placed neatly and everything was tidy and clean at all times.

What does Dunkin Donuts call their employees? ›

Crew members may perform food production duties or serve customers at the cash register. Dunkin' Donuts crew members must also ensure operations excellence by adhering to the systems and standards of the store.

What is the youngest Dunkin hire? ›

Does Dunkin' Donuts Hire at 15? – No, those interested in a job at Dunkin' Donuts must be 16-years-old or older.

What is Dunkin Donuts organizational structure? ›

Dunkin' Brands is led by a Chairman and CEO, who has executive officers and senior management teams responsible for operations in different national and international regions reporting to him (Dunkin' Brands, 2019). This type of organizational structure that Dunkin' Brands has is divisional.

How do you answer why do you want to work at Dunkin Donuts? ›

You should rather say that you enjoy interacting with customers, have positive associations with their brand, and like Dunkin' more than any other fast food place in the area.

What is the Charlie at Dunkin? ›

The Charli is a cold brew with whole milk and caramel swirls. The Charli Cold Foam is cold brew with caramel swirls, topped with sweet cold foam and cinnamon sugar. What sizes are available for The Charli drink? The Charli and all cold brews come in 3 sizes: small (16 ounces), medium (24 ounces) and large (32 ounces).

What does DCP stand for in Dunkin Donuts? ›

About the NDCP

The National DCP, LLC, is a member owned purchasing and distribution cooperative owned by Dunkin' Donuts franchisees. Headquartered in Bellingham, MA, the National DCP is the exclusive purchasing and distribution entity for Dunkin' Donuts restaurants in the continental US.

What perks do Dunkin employees get? ›

Most Popular Benefits at Dunkin' Donuts
  • Free Drinks/Coke/Juice/Water. Employees: 155.
  • Food/Meal Discounts. Employees: 123.
  • Flex-Time / Flexible Schedule. Employees: 95.
  • Paid Holidays / Vacation. Employees: 86.
  • Food/Meals On Duty. Employees: 79.
  • 401(k) Employees: 58.
  • Paid Sick Leave. Employees: 54.
4 Oct 2022

Is shift lead the same as assistant manager? ›

Shift leads are just below assistant managers, they get paid a little less I'm pretty sure. Shift leads are the go to people on that shift and are authorized to do nearly anything the assistant managers.

What's the difference between a shift lead and a manager? ›

A manager generally handles the overall inventory, budgets, and all other facets of the business, while a shift leader is only responsible for overseeing staff and ensuring high customer satisfaction rates.

What are the roles and responsibilities of a shift manager? ›

A Shift Manager, or Shift Lead, is responsible for overseeing business operations, delegating tasks to team members and resolving problems that occur on their shift. Their duties include stocking inventory, balancing the cash register and coordinating employee responsibilities to improve efficiency or customer service.

How long is training at Dunkin? ›

Training: The Dunkin' Brand training program is provided to all new franchisees for about 15 days, and you will be given access to online training programs, to learn about the brand as well as the ins and outs of restaurant management.

How long does training at Dunkin take? ›

A few days of watching videos formally but it takes about two weeks to get in the swing of things. You never stop learning! You will learn the basics and will learn new things as you work.

How long does a Dunkin interview take? ›

Interviews last between 15 and 20 minutes in most cases. Dunkin' Donuts hiring managers traditionally carry out all job interview proceedings in very informal and laidback manners. Based on impressions made during the interview, hiring managers may make decisions on the spot.

How do you describe your duties and responsibilities? ›

How to answer "describe your current job responsibilities" in an interview
  • Remember the responsibilities listed in your resume. ...
  • Connect your responsibilities to the ones in the job posting. ...
  • Use details when explaining your larger and important projects. ...
  • Describe how you use your skills to benefit the company.

What are examples of job responsibilities? ›

Job responsibility examples
  • 'Duties included providing administrative support to employees and managers via a range of tasks related to communication and organization, including answering phones and emails, data entry and maintaining a file system'
  • 'Responsible for time-sensitive and confidential material'
5 Mar 2020

How do I list my job duties? ›

How to write job responsibilities for a listing
  1. Define job title.
  2. Identify job duties relevant to the position.
  3. List duties by importance.
  4. Detail the requirements and qualifications.
  5. Proofread and read out loud.
  6. Send to the hiring manager and human resources department for verification.

What are the 5 responsibilities of the server? ›

A restaurant server takes orders, answers questions about the menu and food, sells the restaurant's food and drinks, takes payment, communicates orders with the kitchen staff, seats customers, and helps with customer service and cleaning. Also known as a waiter or waitress. Completely free trial, no card required.

How do you make a serving sound better on a resume? ›

Focus on Your Skill Sets

Add a section to your resume titled, "specialized skills," where you can play up the various customer-service aspects of your role as a waiter. Example: Exceptional, personalized customer service. Attention to detail.

What are the duties and responsibilities of a sales associate? ›

What are the duties of a sales associate? A sales associate is usually responsible for welcoming customers, maintaining floor appearance, directing customers to goods and operating cash registers. They ensure that their company makes more sales and gets customers products suited to their needs.

Can you have fake nails at Dunkin Donuts? ›

A Dunkin' employee handbook explicitly details many of the no-nails rules: No artificial nails of any kind, no “nail charms,” and no fun nail decals. That's not all; there are also rules about natural nails: “not more than ½” long from the tip of the finger.” 1.

Does Dunkin hire fast? ›

Hiring is fast and easy just apply, get called for an interview and you can start working that same week.

Do you need experience to work at Dunkin Donuts? ›

There actually is none, they do training there. Must be at least 16.

What is Starbucks lowest hiring age? ›

Facts About Working at Starbucks

Hiring Age: 16 years old (How old do you have to be to work at Starbucks?) Printable Application: Yes.

What are the 4 types of organizational structures? ›

The four types of organizational structures are functional, multi-divisional, flat, and matrix structures. Others include circular, team-based, and network structures.

How much does a Dunkin owner make? ›

Average Sales / Revenue per Year

The average Dunkin' franchise is getting around $620,000 to $1.3 million in sales per year. This results in the average Dunkin' franchise owner to have an annual salary of around $124,000.

What does Dunkin stand for? ›

At first, Rosenberg named his restaurant “Open Kettle.” Then, an architect working for the restaurant was inspired by the idea of dunking doughnuts into coffee, according to company lore. In 1950, Open Kettle became Dunkin' Donuts. Here's how 8 famous fast-food restaurants got their names.

How do you answer why will we hire you? ›

How to Answer Why Should We Hire You
  1. Show that you have skills and experience to do the job and deliver great results. ...
  2. Highlight that you'll fit in and be a great addition to the team. ...
  3. Describe how hiring you will make their life easier and help them achieve more.
8 Jul 2022

How do you answer why should they hire you? ›

Explanation: By highlighting your experience with a particular skill that the position requires, describe in detail what that experience looks like and how you have used it previously. This gives the hiring manager the chance to see some of your work and determine if it fits what they are looking for in a candidate.

What is the best answer for why should we hire you? ›

“Honestly, I possess all the skills and experience that you're looking for. I'm pretty confident that I am the best candidate for this job role. It's not just my background in the past projects, but also my people skills, which will be applicable in this position.

› dunkin-donuts-employee ›

",If someone made their coffee wrong at the drive-through, they'll come back inside to the front counter and yell at us.",
Learn about working at Dunkin' Donuts from employee reviews and detailed data on culture, salaries, demographics, management, financial, and more.
America runs on Dunkin' and Dunkin' runs on the hard work of its employees. We found out from former and past employees what working at Dunkin' is r...

What does crew member mean for a job? ›

Crew Members typically work for restaurants, cafes and other food establishments to ensure that customers receive their orders promptly. They communicate with their coworkers to expedite orders, and help customers when they receive the wrong order.

What is a worker at Dunkin Donuts called? ›

Dunkin' Donuts crew members perform a multitude of tasks. Crew members may perform food production duties or serve customers at the cash register. Dunkin' Donuts crew members must also ensure operations excellence by adhering to the systems and standards of the store.

What does a Dunkin worker do? ›

Job Description and Duties

Cashier primary responsibilities include operating cash registers, greeting customers, taking food and drink orders, and completing transactions. Dunkin' Donuts cashiers also regularly clean work stations, brew and grind coffee, restock cups and food items, and assist bakers.

Do Dunkin Donuts employees get free food? ›

Yes, if you're an employee working at Dunkin, you get free coffee throughout the time of your shift. Otherwise after hours not working you get an employee discount on any items in store.

What are 5 common responsibilities of team members? ›

Honey's Five Team Roles
  • LEADER: makes sure team has clear objectives and members are engaged. ...
  • CHALLENGER: questions effectiveness and drives for results. ...
  • DOER: encourages progress and takes on practical jobs. ...
  • THINKER: produces ideas and thinks through those proposed by others. ...
  • SUPPORTER: eases tension and promotes harmony.

What are the different types of crew? ›

Update: On February 5, 2014, Rockstar announced increased crew sizes. Crews are also divided into five types: Chatter Boxes, Thrill Seekers, Rebels, Soldiers, and All-Stars.

What's the difference between crew member and team member? ›

McDonalds crew members work in the kitchen preparing food and at the front counter helping customers through the ordering process. Team member job duties include operating a cash register, running the drive-thru, cooking Big Macs and other menu items, cleaning the restaurant, and completing other assigned tasks.

What's the youngest Dunkin hires? ›

Does Dunkin' Donuts Hire at 15? – No, those interested in a job at Dunkin' Donuts must be 16-years-old or older.

Can you have fake nails at Dunkin Donuts? ›

A Dunkin' employee handbook explicitly details many of the no-nails rules: No artificial nails of any kind, no “nail charms,” and no fun nail decals. That's not all; there are also rules about natural nails: “not more than ½” long from the tip of the finger.” 1.

What is a Dunkin Porter? ›

Beloved Dunkin' coffee brings robust, roasty notes to this balanced and smooth coffee porter. This porter is our tribute to all the days that Dunkin' has helped us fire up the brew kettle.

What is a job specification? ›

A job specification is an official document which describes the duties, required knowledge, skills and abilities, and minimum qualifications of State jobs.

How long is training at Dunkin? ›

Training: The Dunkin' Brand training program is provided to all new franchisees for about 15 days, and you will be given access to online training programs, to learn about the brand as well as the ins and outs of restaurant management.

Does Dunkin hold your first check? ›

Yes, your pay will be held back a week.

Is working at Dunkin worth it? ›

At dunkin the pay is decent, but management is not professional, management is rude, not mindful of scheduling, very strict policies but not on their part. Worries a lot abt money and will change your hours on the system without your permission.

Does Dunkin Donuts give raises? ›

You rarely get a raise at Dunkin. I only got a 25 cent increase from switching from regular employee to shift lead.

› ... › Employee Reviews ›

6644 reviews from Dunkin' employees about working as a Crew Member at Dunkin'. Learn about Dunkin' culture, salaries, benefits, work-life balance, m...


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